If you have a question about your CEA insurance policy, need billing or payment help, or are interested in purchasing a policy, the fastest way to get support is to contact your insurance company or agent. CEA policies are sold and serviced by these insurance providers. Please contact your agent or your insurance company representative. See our Participating Residential Insurers contact information.
Policy or Billing Questions
CEA policies are sold and serviced by our Participating Residential Insurers.
Contact your home insurance company or agent to answer your questions.
Hours of Operation
8:00 a.m. – 5:00 p.m.
Monday – Friday
- Wednesday, January 1 New Year’s Day
- Monday, January 20 Martin Luther King Jr. Day
- Monday, February 17 Presidents’ Day
- Monday, March 31 Cesar Chavez Day (Observed)
- Monday, May 26 Memorial Day
- Friday, July 4 Independence Day
- Monday, September 1 Labor Day
- Tuesday, November 11 Veterans Day**
- Thursday, November 27 Thanksgiving Day
- Friday, November 28 Day after Thanksgiving
- Thursday, December 25 Christmas Day
When a holiday falls on a Saturday, employees shall receive holiday credit.
When a holiday falls on a Sunday, the holiday is observed on the following Monday.
**When November 11 falls upon a Saturday, the preceding Friday is observed.
Contact Numbers
Information Desk
HR or Specific Employee
Media Contacts
Reporters may visit CEA's Press Room for media contact information.
Community Contacts
Please visit CEA's In Your Community page for speaker or event invitation contact information.
CEA Brace + Bolt program
Phone
Do you still have a question that has not been answered by one of the above contacts?
How to Make a Payment
Not sure where to send your bill? Interested in additional payment options? Explore services provided by our participating residential insurers.
Hazard Reduction Discount
We offer a premium discount of up to 25% if your house has been certified as properly retrofitted.
How to Ask for Public Records
California's Public Records Act secures the public's access to records of the CEA, so long as those records are not confidential or privileged.